Galaxy Consulting Blog

This blog includes articles on content and knowledge management, enterprise search, information architecture, information governance, taxonomy development and management, document control, records management, business analysis, user-centered design, usability, and other related topics. Contact: Info@galaxyconsulting.net; Phone: 650-716-3609

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Showing posts with label Website Content. Show all posts

Showing posts with label Website Content. Show all posts

Saturday, February 13, 2016

Successful Self-Service Strategy

When it comes to customer service, simplicity is critical. Companies can improve customer experiences primarily by limiting the amount o...

Sunday, April 28, 2013

Optimize Web Experience Management

Leading enterprises strive to acheeve higher levels of customer engagement through online channels, and this means they must easily, quic...

Tuesday, February 19, 2013

Realities of Online Self-Service

Forrester Research says that business leaders must dramatically revitalize the self-service experience offered on customer facing website...

Saturday, December 8, 2012

Website Usability

Web usability is an approach to make a web site easy to use for a user, without the requirement that any specialized training is underta...

Friday, March 30, 2012

Website Content Strategy

A web site is only as good as the content it contains. If you spend all your web site development resources on building the technology t...

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