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Saturday, April 23, 2016

Analytics for Big Data

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Companies are just now beginning to harness the power of big data for the purposes of information security and fraud prevention. On...
Monday, March 28, 2016

Gamification for Content and Knowledge Management

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To successfully manage content and knowledge in an organization it is very important to promote a culture among the organization's e...
Sunday, March 13, 2016

What is Ontology?

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Ontology is a formal naming and definition of the types, properties, and interrelationships of the entities that exist in a particular ...
Monday, February 29, 2016

Data Security

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Data security should be a priority in your organization. For hackers, large-scale data breaches such as Home Depot, Neiman Marcus, a...
Saturday, February 13, 2016

Successful Self-Service Strategy

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When it comes to customer service, simplicity is critical. Companies can improve customer experiences primarily by limiting the amount o...
Saturday, January 30, 2016

The Power of Knowledge

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Your contact center agents must be available and equipped with the knowledge they need to handle customer issues quickly and efficiently...
Saturday, January 9, 2016

Personalization in Content Management

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Content personalization in content management makes your users' experience more rewarding. Content personalization targets specific ...
Tuesday, December 29, 2015

Is Your Web Site Optimized for Mobile Devices?

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Many people are highly dependent of their mobile devices for every day interactions, including mobile commerce. Our society is becoming ...
Monday, December 7, 2015

Data Lake

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A data lake is a large storage repository and processing engine. Data lakes focus on storing disparate data and ignore how or why data i...
Monday, November 23, 2015

What is New in SharePoint 2016?

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Microsoft releases a new version of SharePoint every three years. SharePoint 2016 public Beta version is available. The full version is ...