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Monday, August 5, 2019

Knowledge Management for a Contact Center

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Knowledge management has been helping many organization to achieve higher efficiency and productivity for many years. It is especially i...
Wednesday, July 31, 2019

Taxonomy Development, Management, and Governance

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Taxonomies do not exist in isolation. They exist within the context of multiple business processes. Taxonomies can take many different f...
Wednesday, May 29, 2019

Change Management and Content Management

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Content Management and Change Management are connected. Change Management is needed for successful Content Management. These two subject...
Wednesday, March 20, 2019

Content Naming Conventions

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File Naming Conventions (FNC) is a framework for systematic naming files in a way that describes what they contain and how they relate t...
Friday, February 22, 2019

Taxonomy Governance

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When organizations have the need for a taxonomy, they focus on taxonomy development and they do not take into consideration the need ...
Tuesday, January 29, 2019

Content Self-Service

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Good content self-service options can provide your organization with significant benefits. Online users can get answers and receive the ...
Friday, December 21, 2018

Records Management Challenges

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Records Management (RM) is supported by mature records management systems. However, the data explosion is raising new concerns about how...
Tuesday, October 30, 2018

Create Value in Your Content

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Organizations are buried in content. Some content is important, some is out of date, and some content is vital for an organization to su...