In my last post, I described Coveo for advanced enterprise search. In this post, I will describe Coveo for advanced website search.
Coveo takes your existing Web Content Management to a new level of insight and productivity. Coveo creates a virtual integration layer between your WCM and all your company’s key information sources (knowledge bases, databases, cloud content) to provide powerful, consolidated insight.
Coveo recommends the most relevant content to visitors, powered by indexing and search across any set of diverse systems. You can increase customer satisfaction by finding the missing content your customers are looking for. Smart navigation and search makes relevant content quickly apparent for your users. Website visitors will be presented with relevant, related content without the administrator having to create the links and without the visitor having to search!
You can instantly correlate content from your WCM/CMS such as Sitecore with other key information sources, including your Salesforce, SharePoint, Exchange, Lithium, and more.
Features
WCM Features
Out-of-the-box usability - you can start getting insight immediately without any difficult set up or configuration.
Related Topics - automatically correlate site content to relevant content based on similar themes and attributes.
Composite Views - composite views that combine relevant site content with other corporate system outside WCM (Communities, Intranet, CRM, Social, etc.)
Modular, flexible design - Template-based rendering for easy customization, reusable and extensible user controls for deep customization.
Computed Facets - configurable facets ideal for eCommerce websites, providing dynamic calculations of relevant product information such as average or summed prices, as well as filtering by price ranges.
Native integration with leading WCMs - API-Level Integration with Sitecore, SharePoint and SDL Tridion provides support for live indexing, security trimming and metadata search.
Faceted Search and Navigation - More intuitive, complementing traditional keyword searches with guided navigation and conversational search that leverages metadata for increased relevance and precision.
Search Analytics - Provides valuable information about visitor search behavior, content usage (top queries) and gaps in content (unsuccessful queries), offering unparalleled insights into key trends and more agile decision-making.
Indexing
Audio-video Indexing - The speech in audio or video files can be indexed with the optional Audio Video Search module. It creates an accurate transcript of speech content that is aware of the enterprise's vocabulary (i.e. proper names, employee names, domain terms), and allows users to effectively search audio and video content as easily as they search document content. When searching, the exact location of the searched terms are highlighted in the timeline of the audio or video player.
Connector Framework - Connector APIs enable easy integration with most repositories, including a flexible security API to support the security models of the indexed repositories.
Converters - Tens of file formats are supported out of the box, including PDFs, Office documents, Lotus Notes, HTML, XML, Text files, etc. Metadata contained in audio and images file formats is also indexed, while the text contained in images can be index with the optional OCR module.
Languages - Languages are automatically identified at indexing time, improving content processing and relevance algorithms.
Metadata mapping - Regardless of the actual naming for the metadata in the indexed repositories, the system supports configurable mapping to a specified internal field representation. For instance, an index containing both Exchange and Lotus Notes emails will merge the “From” and “To” and “Subject” metadata even if they use different names for these fields.
OCR- The Optical Character Recognition (OCR) module allows the indexing of text content from files such as scanned documents stored in image or PDF files.
Pre/Post conversion scripts - Conversion scripts are hooks in the indexing pipeline that allows administrators to fully customize the way documents are indexed. There are two types of scripts, those that are executed before and those executed after the conversion of the document from its binary representation to indexable metadata and text.
Push API - Provides a simple way to integrate with external systems. All the calls necessary to support all the advanced features of the indexing pipeline are available through this API.
Tagging - Metadata can be injected on documents at search time, enabling search and facets on these new metadata in real-time. An example of usage is the addition of user-created tags on documents.
Security
Document Level Security - Data sources can be configured to index document permissions with content, making Early-binding security possible, or permissions can be set directly for all documents of this source.
Index Security - Security is integrated directly in the index structures to ensure that users only see content they are entitled to see. Early and Late security binding are both handled at the index level to deliver the best performance and security.
Index Segmentation - In addition to the document level securities reflecting the underlying repository permissions, the index can be segmented into collections with their own access restrictions.
Security Freshness - Changes in the group/user structure are constantly monitored and refreshed in Coveo’s security cache. An administrator can also force a refresh of the cache if required
Security Normalization - Securities from different systems are normalized within the index so that users are automatically assigned with all proper security identifiers when accessing Coveo. This ensures that users see all the content they are entitled to see.
Super User Access - The main system administrator can grant temporary and audited rights to a specified user to search and access content for which he normally does not have access rights. Typical uses are e-Discovery, forensic, etc.
Reporting and Analytics
3rd party analytics integration - The Coveo analytics database allows the use of third-party reporting tools for more complex or custom reporting. An administrator can also easily configure the search interfaces to integrate third-party Web Analytics systems such as Google Analytics.
Advanced Query Analytics - Captures data on all user interactions with the search interfaces including result click-through and the use of different search UI functions. Reporting interface allows administrators to analyze the captured data, to elevate the most popular results, or select the correct result, for given queries.
Query & Indexing Logs - Comprehensive reports and statistics with graphical views on system status, queries, content, history, etc. Live console gives administrators a real-time view of what is going on the system.
Text Analytics
Configurable Text Analytics - An administrator can configure a workflow that will create new metadata based on content analysis, rules and context, such as Themes, Named-entities, Regular Expressions.
Incremental updates - An administrator can configure update schedules to capture recent changes in the index.
Interactive Fine Tuning - Extraction parameters, normalization and blacklisting can be refined and metadata regenerated without re-indexing the full documents set.
Named Entity Extraction - Entities such as persons, locations, and organizations are automatically extracted from indexed content. Additional entities can be configured in the system.
Plug-ins - Additional, 3rd party, plugins can be added to the Text Analytics workflow. For example, domain/organization specific taxonomies can be used in the process.
Rule-based Extraction - Configurable rules can be used to add specific metadata to documents.
Theme Extraction - Themes are Topics and Concepts automatically extracted from indexed content.
Next time, I will complete describing Coveo products with Coveo for service and support.
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